Monument Awards

Monumental Awards

Monumental Sports & Entertainment recently announced recipients of the company’s annual Monument Awards, presented in recognition of employees who embody one of Monumental Sports & Entertainment’s core values. More than 60 full-time employees were nominated by colleagues for the distinction and monetary award, with one winner selected per category.

First-Class Customer Service Award: We provide first-class customer service and value for our fans.

Recipient: Greg Monares

Greg Monares, senior director of guest services, received the first-class customer service award for his engagement with Capitals fans. Employees praised his dedication to fans: “Greg and his team do an amazing job building relationships with our most important stakeholders – the fans,” said a coworker.

Double Bottom Line Award: We champion a double-bottom line that engages, unifies and gives back to the community we serve on a daily basis.

Recipient: Phil Westmoreland

Phil Westmoreland, event manager, received the double-bottom line award for his dedication to the local community. An active supporter of the breast cancer awareness platform, Phil participates in annual walks and fundraisers. “I appreciate that he dedicates his time outside of his MSE responsibilities to support this important cause,” said a coworker.

Data Driven Award: We measure our performance with specific objectives and metrics, and our analysis and decisions are data-driven.

Recipient: Laura Bryer

Laura Bryer, director of ticketing operations, received the data driven award for her devotion to the data side of the Wizards ticket operations department. “As a department whose three primary concerns are customer service, accuracy and data production and processing, Laura is second to none when it comes to her ability to organize information in such a way to make it easy for those creating a sales business plan,” said a coworker.

Extraordinary Co-Worker Award: We prize leadership, but we value teamwork, collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.

Recipient: Candyce Jones

Candyce Jones, manager, game operations, received the extraordinary coworker award for her display of teamwork. Fellow employees described Candyce as a pleasure to work with. “Candyce Jones knows the ins and outs of the organization and is always willing to share that knowledge with those around her,” said a colleague.

Innovation Award: We innovate. We are nimble and first to market. We are not averse to risk.

Recipient: Ema Gantcheva

Ema Gantcheva, senior manager of CRM, received the innovation award for her interests in data. Colleagues praised her knowledge of Salesforce and willingness to help others learn. “I’m amazed at her energy and commitment to getting our CRM system up and running,” said a co-worker. “Without her enthusiasm and passion for ‘getting it right,’ I have a hard time imaging where we would be right now on a CRM front.”

Legacy Building Award: We work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.

Recipient: Sergio Fresco

Sergio Fresco, assistant director of client services, received the legacy building award for his contributions to Verizon Center events. Employees complimented his willingness to complete any task as well as his integrity and honesty. “Sergio is the key contributor for all of our shows at Verizon Center,” said a coworker. “Promoters and shows constantly discuss how amazing Sergio is and what a great representative he is for the organization.”

Fun Award:We have fun. We are in the business of happiness.

Recipient: Jennifer Greenberg and Andrea Martynec

Jennifer Greenberg, assistant director of client services, and Andrea Martynec, manager of events and programs, each received the fun award for displaying a positive attitude. “No matter the project, event or meeting, she truly is always smiling and always seems to be having fun,” said Jennifer’s coworker. Regarding Andrea, a colleague remarked, “She persevered through the transition period for Monumental and embraced a much more complicated and important role with the organization and seemed to have fun with the experience.”